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FAQ

  1. What are the office hours?

    • Mon, Wed, Thu, & Fri: 9:00 AM-6:00 PM
      Tue: 10:00 AM-6:00 PM
      Sat-Sun: 10:00 AM-5:00 PM



  2. How do I make an appointment with the leasing office?

    • Please contact the office at 702-749-4711 to make an appointment with the office, or you can request through our contact form by email.


  3. Do you run Credit Checks & Rental History during the application process? (Felony?)

    • Yes, we do check criminal backgrounds and rental history prior to approving a rental application. We also require proof of income or employment during the approval process.


  4. Will my application be accepted if I have a prior eviction?

    • We won’t know until we run your application, however, if the eviction is proven to be COVID related, it will not be held against you.


  5. Are utilities included?

    • All utilities are billed through a third-party company and water, sewage and trash are payable with your rent. Internet, phone, cable, and your electricity bills are set-up by you and paid separately


  6. Are pets allowed?

    • Yes! We are a pet friendly community! We accept many breeds, although restrictions may apply and we allow up to two pets per home with a limit of 70 pounds or less.


  7. What are the pet breed restrictions?

    • While we try to accommodate large breeds, the following are restricted at any Picerne community.

    • Restricted breeds include:
      Akita, Alaskan Malamute, Bull Mastiff, Chow, Dalmatian, Doberman Pinscher, German Shepard, Great Dane, Husky, Pit Bull Terriers including all Pit Bull breeds, American Bull Terrier, American or Irish Staffordshire Terriers, Bull Terriers, Pit Bulls, American Bull Dogs, Presa Canario, and Wolf Dogs Hybrids, Rottweiler, and Saint Bernard.


  8. What are the pet fees and rent?

    • For one pet, there is a one time, non-refundable $300 pet fee and $30 monthly pet rent. For two pets, there is a one time, non-refundable $500 pet fee and a $50 monthly pet rent. No pet deposits required.


  9. How is parking at the community?

    • Parking is first-come, first-serve basis and is not assigned.
  1. How do you pay rent?


  2. Do I need Renters Insurance?

    • Yes, renter’s insurance is required at our community. We work directly with Loreto ePremium or Palacio ePremium to make it easy for you or you can choose your own provider and submit proof with the following coverages.

      • Liability Coverage $100,000.00 or more

      • The policy covers property damage a resident may accidentally cause to the apartment as a result of fire, smoke, explosion and water

      • Loreto & Palacio is named “interested party”


  3. Does the community offer pest control?

    • Our community offers free monthly pest control for your convenience. Please contact the office at 702-749-4711 or submit a work order request via the Resident Portal to be added to our spray list.

    • Pest control day: Monday


  4. How do I submit a service request?

    • Our Resident Portal allows you to do so online at your convenience or you can contact the office 702-749-4711 and one of our leasing specialists can assist you.


  5. Who do I call for a maintenance emergency when the office is closed?

    • Should an after-hours emergency arise, please contact our after-hours maintenance line at 702-749-4711.


  6. How do I contact courtesy patrol?

    • Our courtesy patrol company is Preventive Measures Security and their number is 702-489-1588.


  7. Do you offer a resident referral program?

    • Yes! Friends and family make the best neighbors! Refer a new resident to any Picerne community and we’ll pay you $200 after they move-in! Contact the office for details.
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